IWLPC Exhibitor FAQ


1. Can we tell an exhibitor who was in their booth after the fact?

The booth stat reports will be shared with exhibitors following the event so they can know who visited their booths during the event. The other way to tell who is in the booth is to see online users present in the chatroom at a time.


2. Can you screen-share in your booth with 1:1 video chat?

No, this is not possible.


3. Can you have multiple chat windows up or is there a queue for waiting chats?

Multiple chat windows can be opened for textual chat and the attendees with whom you have started a private chat with will appear on the left-hand side of the screen. However, there is no waiting queue and for video/audio chats, only one call/attendee can be attended to at a time.


4. What does "LIVE" mean and what will happen if I am unavailable to attend on those days?

A "Live Day" is when the virtual conference and exhibition supports live chat (text or video), presentation streaming, and other features. All live sessions and exhibitor chat will take place between September 28 - September 30. If you are unable to attend during the live event days, you will still have access to the expo, download exhibitor handouts, and stream on-demand presentations through October 23.


5. Do I need to download or install any software to be able to attend?

No, you don't need to download anything. You will only need access to the internet.


6. Are exhibitors able to do live demos?

Exhibitors can link live demos in their booths by using third-party software such as zoom, Microsoft teams, etc. to attendees/customers!


7. When will I be able to chat with exhibitors?

Chatting with exhibitors will be available 23 hours a day for the first 3 days of the event. Some booths may choose to have specific chat hours, you can locate this information inside the exhibitor booths.


8. Will I be able to take away brochures from exhibitors?

Yes, we have a feature called the "Briefcase" or "Swag Bag." You can add items to this at any time!


9. When we submit our booth are we able to make changes after and added/remove documents/videos?

Yes, you can make changes at anytime until the show begins on September 28. You just need to use the log-in information from the email sent to edit your booth.


10. Will exhibitors receive all information for attendees who clicked into their booth?

Yes, when an attendee would click on a booth, that booth click will be recorded and reflected in post event reports irrespective of the fact that the attendee entered the chatroom or not.



Contact: McKenna Hill, SMTA Expo Manager

McKenna@smta.org OR call 952-920-7682.